Job Description
Start your career immediately in Nashville's thriving business hub! Nashville Connect Solutions is seeking energetic Customer Service Specialists for immediate openings in our downtown office. Perfect for recent graduates or career changers, this role offers rapid onboarding and full training. Enjoy competitive pay, flexible scheduling, and a collaborative environment in Music City's vibrant business district.
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism
- Resolve billing inquiries and service disruptions using CRM tools
- Update customer records in Salesforce with 99% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Meet/exceed monthly customer satisfaction targets (95%+)
- Document interactions following HIPAA and PCI compliance standards
- Participate in weekly performance improvement workshops
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Clear communication skills with neutral American accent
- Ability to type 40+ WPM with 95% accuracy
- Available for immediate start (within 3 days)
- Flexible availability for evenings/weekends
- Nashville residency preferred for in-office requirements