Job Description
Join our dynamic team at Miami Solutions Inc. as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences while supporting our growing tech startup. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to make an immediate impact in a fast-paced environment.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues and process orders using Salesforce and Zendesk platforms
- Collaborate with cross-functional teams to escalate complex cases and improve workflows
- Maintain detailed customer records and document all interactions in CRM systems
- Identify upsell opportunities during client interactions
- Contribute to monthly team performance reports and improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 2 years customer service experience in tech or e-commerce
- Proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional problem-solving skills with multitasking ability
- Fluent in English and Spanish (bilingual required)
- Ability to work flexible shifts including weekends and holidays
- Passion for customer advocacy and team collaboration