Job Description
Join our dynamic team at Miami Connect Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional support to our diverse clientele. This role offers rapid onboarding and immediate start date for qualified candidates. Enjoy competitive compensation, comprehensive benefits, and a vibrant workplace in the heart of Miami's business district.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to escalate complex issues
- Meet and exceed monthly performance metrics (CSAT, resolution rate)
- Contribute to process improvement initiatives
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to multitask in fast-paced setting
- Spanish fluency highly desirable
- Available for flexible shifts including evenings/weekends
- High school diploma or equivalent required