Job Description
Start your career immediately with Baltimore Solutions Group! We're seeking dynamic Customer Service Specialists to join our award-winning team in downtown Baltimore. This is a direct-hire opportunity with competitive benefits and growth potential. Enjoy a modern workspace with flexible scheduling and professional development programs. If you're passionate about delivering exceptional customer experiences and ready to hit the ground running, we want to meet you!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year of customer service experience in a fast-paced environment
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience preferred)
- Ability to multitask while maintaining attention to detail
- High school diploma or equivalent required
- Positive attitude with problem-solving mindset
- Must be available for flexible scheduling including evenings/weekends