Job Description
Join Coastal Solutions Group, a leading service provider in Virginia Beach, and launch your career immediately! We're seeking passionate Customer Service Specialists to join our dynamic team. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in the heart of Virginia's coastal hub.
As a key member of our client success team, you'll be the face of our brand, delivering exceptional experiences that drive loyalty and growth. This direct hire position offers immediate start dates for qualified candidates ready to make an impact.
Responsibilities
- Manage high-volume inbound/outbound customer interactions via phone, email, and chat
- Resolve complex inquiries with empathy and efficiency while maintaining service standards
- Document interactions accurately in CRM systems and identify process improvement opportunities
- Collaborate with cross-functional teams to ensure seamless customer journeys
- Proactively upsell products/services based on customer needs
- Maintain detailed knowledge of company offerings and industry trends
Qualifications
- Minimum 2 years customer service or call center experience
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in fast-paced environments with minimal supervision
- Strong problem-solving aptitude and attention to detail
- High school diploma or equivalent; college degree preferred
- Must be available for flexible shifts including weekends