Job Description
Join our dynamic team at FastTrack Staffing Solutions in Jacksonville, FL! We're seeking motivated Customer Service Specialists for immediate full-time positions with competitive pay and rapid onboarding. This role offers direct client interaction, problem-solving opportunities, and career growth potential. Perfect for candidates ready to start immediately in a fast-paced environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and maintain accurate case records
- Collaborate with team members to improve service quality
- Meet daily performance metrics including response time and resolution rates
- Identify upsell opportunities for product/service enhancements
- Participate in ongoing training to stay updated on company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Strong verbal and written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in a fast-paced environment
- Excellent problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends if needed
- Valid US work authorization and reliable transportation