Job Description
Join our dynamic team at GlobalConnect Solutions as an Immediate Hire Customer Service Specialist in Atlanta, GA. We're urgently seeking passionate professionals to deliver exceptional client experiences in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow with a leader in customer experience management. Start your new career today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage customer accounts using Salesforce CRM system
- Collaborate with technical teams to resolve complex escalations
- Maintain detailed documentation of interactions in compliance protocols
- Identify opportunities for process improvements
- Train new team members on service standards
Qualifications
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Excellent written and verbal communication
- High school diploma or equivalent
- Professional demeanor under pressure