Job Description
Join our dynamic team in Columbus and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional support to our growing client base. This direct hire position offers competitive compensation, comprehensive benefits, and a fast-paced environment where your contributions make a real impact. Apply today and start working as soon as next week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics for response time and resolution
- Identify process improvement opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-pressure situations