Job Description
We're urgently seeking a dynamic Customer Service Specialist to join our Boston team immediately! This is a rare opportunity to start your career with a forward-thinking tech company offering competitive benefits and rapid growth potential. If you're passionate about delivering exceptional customer experiences and thrive in fast-paced environments, we want to hear from you today!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and product concerns using CRM systems
- Collaborate with cross-functional teams to improve service quality
- Maintain detailed customer records and documentation
- Meet/exceed performance metrics including CSAT and response times
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent; bachelor's degree preferred
- 1+ years customer service experience in tech industry
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including evenings/weekends
- Strong attention to detail and multitasking ability
- Basic technical troubleshooting knowledge