Job Description
Join our dynamic team at Urban Tech Solutions as we urgently seek a Customer Service Specialist to deliver exceptional client experiences in our fast-paced New York headquarters. This immediate hire position offers unparalleled growth opportunities in a collaborative environment where your impact is felt daily. Enjoy competitive compensation, comprehensive benefits, and the chance to shape our client-first culture.
We're looking for passionate individuals who thrive in high-pressure situations and possess a natural talent for problem-solving. If you're ready to launch your career with a forward-thinking company, apply now and start making a difference immediately.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95%+ resolution rate
- Collaborate with technical teams to resolve complex account issues within SLA
- Document all interactions in Salesforce with precision and attention to detail
- Proactively identify upsell opportunities to drive revenue growth
- Train and mentor new team members on service protocols
- Analyze customer feedback to improve service quality
- Maintain 98% attendance and punctuality standards
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to remain calm under pressure during peak hours
- Associate degree or equivalent combination of education/experience
- Spanish fluency strongly preferred
- Proven track record of exceeding performance metrics
- Availability for flexible shifts including weekends