Job Description
Join Capital Connect Solutions in Washington DC for an immediate full-time opportunity as a Customer Service Specialist. We're seeking dynamic professionals to deliver exceptional client experiences while driving our mission forward. This direct-hire role offers competitive compensation, comprehensive benefits, and a collaborative environment where your contributions make an immediate impact. Apply today to start your career with us!
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and efficiency
- Resolve customer inquiries and issues using CRM systems and knowledge bases
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions accurately in Salesforce and maintain detailed records
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
- Monitor key performance metrics and suggest process improvements
Qualifications
- 2+ years of customer service experience in a fast-paced environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize competing demands
- Associate degree or equivalent professional certification
- Strong problem-solving and conflict resolution abilities
- Experience working with diverse client populations
- Must be authorized to work in the United States