Job Description
Join our dynamic team at MetroConnect Solutions! We're urgently hiring motivated individuals for immediate full-time customer service positions in Washington, Ohio. This is your chance to launch your career with a forward-thinking company that values growth and development. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed to help you thrive. Don't miss this limited opportunity to start immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Participate in ongoing training programs
- Support marketing campaigns as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude and team player mentality
- Quick learner with adaptability to new systems