Job Description
Join Coastal Connect Solutions' award-winning team as an Immediate Hire Customer Service Specialist in Virginia Beach! We're seeking energetic professionals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture where your contributions matter. No experience necessary – we provide full training and career growth opportunities. Start immediately and become part of Virginia Beach's top-rated service provider!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Maintain 95%+ customer satisfaction score
- Participate in weekly performance reviews and training sessions
- Support seasonal peak periods with flexible scheduling
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to work in fast-paced environment
- Customer service experience (retail, call center, or tech support)
- Flexibility to work evenings/weekends as needed
- Valid Virginia driver's license (if field support required)
- Background check and drug screen required