Job Description
Join our dynamic team at Oakland Innovations Inc. as an Immediate Hire Customer Service Specialist! We're seeking motivated professionals to deliver exceptional support to our diverse clientele. This contract position offers a fast-paced environment where your problem-solving skills directly impact customer satisfaction. Enjoy competitive pay, flexible scheduling, and the opportunity to grow with a forward-thinking company.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
Qualifications
- 2+ years of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; relevant certification a plus
- Available for immediate start and flexible hours