Job Description
Join our dynamic team immediately! Frontier Communications is seeking a Customer Service Specialist to start within 48 hours in Colorado Springs. This contract role offers competitive pay, flexible scheduling, and rapid onboarding for qualified candidates.
We're looking for energetic professionals who thrive in fast-paced environments. You'll be the first point of contact for our valued customers, resolving inquiries with speed and professionalism. This is your chance to join a telecommunications leader while building your career in customer service excellence.
Responsibilities
- Handle high-volume inbound/outbound customer calls regarding service plans, billing, and technical support
- Resolve customer inquiries using CRM systems with 95% accuracy
- Document interactions and maintain detailed case notes in compliance with company standards
- Collaborate with technical teams to escalate unresolved issues within SLA timeframes
- Meet or exceed key performance metrics including CSAT scores and call resolution times
- Participate in continuous training to enhance product knowledge and service techniques
Qualifications
- Minimum 1 year customer service experience in call center or high-contact environment
- Proficiency with CRM software (Salesforce or Zendesk preferred)
- Exceptional verbal communication skills with clear articulation
- Ability to multitask and prioritize in fast-paced settings
- High school diploma or equivalent; college coursework a plus
- Availability for flexible shifts including evenings and weekends
- Must pass background check and drug screening immediately