Job Description
Join our dynamic team immediately and launch your career in Boston's thriving business district! Boston Dynamics Solutions is seeking a highly motivated Customer Service Specialist to provide exceptional support to our growing client base. This urgent opening offers a competitive salary, comprehensive benefits package, and immediate start date. Located in the heart of downtown Boston, enjoy vibrant city life while growing professionally with industry leaders. Apply today to start working within 48 hours!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with efficiency and empathy
- Document interactions in CRM system and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives for service excellence
Qualifications
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent; college degree preferred
- Available for immediate onboarding (within 48 hours)
- Authorization to work in the United States