Job Description
Join our dynamic team in Virginia Beach as an Immediate Hire Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support while enjoying coastal city perks. This contract role offers rapid onboarding and competitive pay with flexible scheduling options.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Process orders and troubleshoot technical issues using Salesforce CRM
- Collaborate with cross-functional teams to escalate complex cases
- Maintain detailed documentation in ticketing system within SLAs
- Identify upsell opportunities during client interactions
- Participate in weekly performance reviews and training sessions
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced setting
- High school diploma or equivalent; college degree preferred
- Available for immediate start and flexible hours
- Basic technical troubleshooting knowledge