Job Description
Join our dynamic team at Apex Solutions Group for an immediate full-time opportunity in Indianapolis, NC! We're urgently seeking a Customer Service Specialist to deliver exceptional experiences to our growing client base. This urgent hire position offers competitive compensation, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and possess outstanding communication skills, apply today to start your career with us immediately!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Document interactions and update CRM systems with accurate information
- Collaborate with cross-functional teams to escalate complex cases
- Proactively identify opportunities to improve customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- Minimum 2 years of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexibility to work rotating shifts including weekends