Job Description
Start your career TODAY with Express Staffing Solutions! We're urgently hiring motivated Customer Service Specialists in Baltimore, MD for immediate placement. No experience needed – we provide comprehensive training to launch your professional journey. Join our dynamic team and enjoy competitive benefits, flexible scheduling, and a supportive work environment that values your growth.
Why Apply Now?
• Same-week interviews and onboarding
• Paid training and career development programs
• Health insurance and 401(k) matching
• Opportunity for permanent hire after 90 days
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with team to improve service processes
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing product knowledge training
- Support sales initiatives when customer needs align
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM software)
- Positive attitude and team player mentality
- Willingness to work flexible hours (including weekends)
- Pass background check and drug screening
- Residency in Baltimore metro area required