Job Description
Join our dynamic team at Apex Solutions Group and launch your career immediately! We're seeking motivated Customer Service Specialists to support our expanding client base in the heart of Raleigh's tech corridor. This temporary position offers rapid onboarding, competitive compensation, and potential pathways to permanent roles. Enjoy a modern workspace with collaborative teams, flexible scheduling options, and comprehensive training. Perfect for professionals seeking immediate income while building valuable industry experience.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to escalate complex issues efficiently
- Meet key performance metrics including call quality and resolution rates
- Participate in continuous improvement initiatives for service excellence
- Maintain strict confidentiality of customer and company information
Qualifications
- Minimum 1 year customer service or call center experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work in a fast-paced, high-volume environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset