Job Description
Join our dynamic team as an Immediate Hire Customer Service Specialist in Albuquerque, NM! We're seeking motivated individuals to deliver exceptional support experiences while launching your career with competitive pay and rapid onboarding. No delays – start immediately and make an impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM system and escalate complex issues
- Collaborate with sales and support teams for seamless solutions
- Meet/exceed performance metrics: 20+ resolved cases daily
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Spanish fluency required (English mandatory)
- Positive attitude with problem-solving mindset