Job Description
Join our dynamic team in Albuquerque and launch your career immediately! We're seeking motivated Customer Service Specialists to start within 48 hours. This high-impact role offers competitive compensation, comprehensive benefits, and rapid advancement opportunities. Perfect for candidates ready to hit the ground running and deliver exceptional service experiences.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with 95% first-contact resolution
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics including CSAT and AHT
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and conflict resolution skills
- Proficient in Microsoft Office and CRM platforms
- Ability to work flexible shifts including weekends
- Pass background check and drug screening
- Valid driver's license (for occasional off-site duties)