Job Description
Urgent Opening: Start Immediately in Colorado Springs, GA!
Frontier Solutions Group is seeking dynamic Customer Service Specialists to join our high-energy team immediately. This is your chance to launch your career with a forward-thinking company offering rapid onboarding and competitive benefits. We're looking for passionate individuals who thrive in fast-paced environments and excel at delivering exceptional customer experiences.
Why Join Us?
• Same-week start date available
• Comprehensive training program
• Health, dental, and vision benefits
• Career advancement opportunities
• Collaborative team culture
Responsibilities
- Handle 50+ inbound/outbound customer calls daily with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical support teams for complex issue resolution
- Meet/exceed daily performance metrics (satisfaction, resolution time)
- Participate in continuous improvement initiatives
- Maintain product knowledge through ongoing training modules
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Must pass background check and drug screening