Job Description
Join our dynamic team at Apex Solutions Group with immediate openings for Customer Service Specialists in Kansas City, MO! We're seeking motivated individuals to deliver exceptional client experiences in a fast-paced environment. This urgent hiring initiative offers direct placement with competitive benefits and growth opportunities. If you're ready to launch your career without delays, apply now and start making an impact immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns efficiently using CRM systems
- Collaborate with sales and support teams to ensure seamless customer journeys
- Maintain detailed records of interactions and transactions in Salesforce
- Identify upsell opportunities and promote company services appropriately
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or B2B environment
- Proficiency with CRM software (Salesforce) and Microsoft Office Suite
- Excellent verbal/written communication skills with empathetic approach
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings and weekends as needed