Job Description
Join our dynamic team at Coastal Solutions Group and start your career immediately! We're seeking a motivated Customer Service Specialist to deliver exceptional support to our growing client base in Virginia Beach. This urgent opening offers competitive compensation, comprehensive benefits, and a collaborative work environment. If you're passionate about problem-solving and thrive in fast-paced settings, apply now to secure your spot!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing and service issues with first-call resolution focus
- Update CRM systems with accurate customer interaction records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance metrics for satisfaction and efficiency
- Train new hires on customer service protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 2+ years customer service experience in call center environment
- Proficiency with Zendesk and Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Available for flexible shifts including weekends
- Virginia Beach residents strongly preferred