Job Description
Start immediately with our growing tech company in downtown Minneapolis! We're seeking a dynamic Customer Service Specialist to join our team immediately. This temporary-to-permanent position offers competitive pay, flexible scheduling, and the opportunity to work with innovative technology. If you're a people person with exceptional problem-solving skills and ready to hit the ground running, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product problems efficiently
- Update customer records in CRM systems with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Maintain detailed documentation of customer interactions
- Contribute to process improvement initiatives
- Support cross-functional projects as needed
Qualifications
- Minimum 1 year of customer service experience
- Proficient in CRM software (Salesforce/Zendesk preferred)
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (degree preferred)
- Immediate availability to start