Job Description
Start work immediately in Colorado Springs! Frontier Solutions Group is seeking dynamic Customer Service Specialists to join our high-growth team. This temporary role offers competitive pay, flexible scheduling, and potential for permanent placement. If you thrive in fast-paced environments and excel at problem-solving, apply today and begin your career tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve billing inquiries, technical issues, and service complaints
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Maintain customer satisfaction scores above 95%
- Participate in daily team huddles and training sessions
- Adhere to strict data security and privacy protocols
Qualifications
- Minimum 1 year customer service experience
- Proficient with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Must pass background check and drug screening
- Available for immediate start (within 48 hours)