Job Description
Join our dynamic team in Minneapolis for an immediate contract opportunity! Nexus Solutions Group is seeking a highly motivated Customer Service Specialist to support our rapid growth. This role offers flexible hours, competitive compensation, and the chance to make an immediate impact. If you're a proactive problem-solver with a passion for client satisfaction, apply now to start your next career chapter.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency while maintaining SLA targets
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Identify process improvement opportunities and implement solutions
- Conduct quality assurance checks on team interactions
Qualifications
- Minimum 2 years of customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask in fast-paced settings with minimal supervision
- Proven conflict resolution and de-escalation techniques
- Flexibility to work rotating weekends and holidays
- Associates degree or equivalent professional certification