Job Description
Join our dynamic team at Oakland Solutions Group in London and start immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences. This urgent opening requires immediate availability to onboard within 48 hours. Enjoy a supportive environment with comprehensive training and rapid career progression opportunities. Apply now to secure your spot in this fast-paced role!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency while meeting SLAs
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Identify process improvement opportunities to enhance customer satisfaction
- Participate in daily team briefings and performance reviews
Qualifications
- Minimum 1 year of customer service experience in a fast-paced environment
- Exceptional written and verbal communication skills in English
- Proficiency with CRM software (Salesforce or Zendesk preferred)
- Ability to multitask and prioritize under pressure
- Immediate availability for in-person onboarding in London
- Proven problem-solving skills with conflict resolution experience
- Valid UK work authorization and right to work in the UK