Job Description
Join our dynamic team in Detroit and kickstart your career immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional experiences for our growing client base. This is your chance to make an impact in a fast-paced environment with competitive pay and comprehensive benefits. Apply today and start working tomorrow!
Responsibilities
- Handle high-volume inbound/outbound customer calls and emails
- Resolve inquiries, complaints, and technical issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Proactively identify process improvements for customer workflows
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Valid Michigan driver's license (for occasional off-site meetings)