Job Description
Join our dynamic team at Omaha Connect Solutions and make an immediate impact! We're seeking a highly motivated Customer Service Specialist to join our front-line support team. This urgent opening requires someone who can start within 48 hours and deliver exceptional service to our growing client base. Enjoy a fast-paced environment where your problem-solving skills and positive attitude will directly contribute to customer satisfaction. Full training provided – no prior experience required!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics (response time, resolution rate)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong written and verbal communication skills
- Proficient with Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends
- Passion for problem-solving and helping others
- Quick learner with adaptability to new technologies