Job Description
Join our dynamic team in London as an Immediate Hire Customer Service Specialist! We're seeking a motivated professional to deliver exceptional support to our Dallas-based clients. This urgent opening requires someone who can start immediately and thrive in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a global company.
Responsibilities
- Provide immediate support to Dallas-based clients via phone, email, and chat
- Resolve technical issues and customer inquiries with efficiency
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to enhance service delivery
- Monitor client satisfaction metrics and implement improvements
- Train on proprietary systems during onboarding
- Maintain detailed knowledge of Dallas operations
Qualifications
- Proven experience in customer service or technical support
- Ability to start employment immediately
- Strong problem-solving and communication skills
- Proficiency in CRM software (e.g., Salesforce, Zendesk)
- Flexible availability to support Dallas time zones when needed
- UK work authorization required
- Previous experience with US-based clients preferred
- High school diploma or equivalent