Job Description
Join our dynamic team immediately! Phoenix Connect Solutions is seeking a motivated Customer Service Specialist to join our growing team in Phoenix, AZ. This is an urgent opportunity with immediate start date for qualified candidates. Enjoy competitive compensation, comprehensive benefits, and a supportive work environment. Apply today and start your career with us!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with sales and support teams to ensure seamless service
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Identify process improvements to enhance customer experience
- Participate in ongoing training to stay updated on products/services
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to multitask and prioritize in fast-paced setting
- Strong typing speed (40+ WPM) and computer literacy
- Positive attitude with customer-first mindset
- Must pass background check and drug screening