Job Description
Join our dynamic team at Capital Connect Solutions in the heart of Washington DC! We're seeking an Immediate Hire Customer Service Specialist to deliver exceptional support to our diverse clientele. This is a fantastic opportunity to gain valuable experience in a fast-paced environment with potential for permanent placement. Enjoy competitive compensation, comprehensive benefits, and a prime downtown location.
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in a call center environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in a fast-paced, high-pressure setting
- Strong problem-solving abilities and conflict resolution skills
- Must be available for immediate start and flexible scheduling