Job Description
Join our dynamic team at NashTech Solutions as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in our fast-growing Nashville headquarters. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to launch your career in tech support. Apply today and start making an impact tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce and knowledge base
- Collaborate with technical teams to escalate complex problems
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvements for customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or tech support experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic technical knowledge of hardware/software troubleshooting
- Positive attitude with customer-first mindset