Job Description
Join our dynamic team at NOLA Connect Solutions and start working immediately in the heart of New Orleans! We're seeking energetic Customer Service Specialists to support our growing client base in the tech sector. This temporary role offers competitive compensation and the opportunity to build valuable experience in a fast-paced environment.
Our ideal candidates thrive in customer-facing roles, possess excellent communication skills, and are ready to hit the ground running. Enjoy flexible scheduling while making a tangible impact in our community.
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve escalations
- Maintain product knowledge through continuous training
- Meet/exceed daily performance metrics (CSAT, AHT)
- Support digital customer service channels (chat, email)
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient in CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Basic technical troubleshooting knowledge
- Valid Louisiana driver's license (for occasional site visits)
- Fluent in English with clear communication skills