Job Description
Join our dynamic team at Pacific Coast Solutions and start immediately! We're seeking a passionate Customer Service Specialist to deliver exceptional client experiences in our vibrant Long Beach office. This full-time position offers competitive pay, comprehensive benefits, and a supportive environment where your contributions matter from day one.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and account issues efficiently using CRM systems
- Process orders and maintain accurate customer records
- Collaborate with sales and support teams to ensure seamless service delivery
- Identify opportunities for process improvements
- Meet daily performance metrics including response time and resolution rate
Qualifications
- 1+ years of customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional verbal and written communication skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent
- Positive attitude with strong problem-solving abilities