Job Description
Immediate opportunity for energetic customer service professionals! Join our dynamic team at Pacific Northwest Solutions and make an immediate impact. We're seeking a detail-oriented Customer Service Specialist to handle high-priority client inquiries and ensure seamless operations. This contract position offers competitive pay and the chance to work with industry leaders in a fast-paced environment. If you thrive in customer-facing roles and can start immediately, apply today!
Responsibilities
- Respond to 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and account issues with 95% customer satisfaction rate
- Collaborate with sales team to upsell products during customer interactions
- Update CRM systems accurately and maintain detailed case documentation
- Participate in weekly team training to enhance product knowledge
- Monitor customer feedback trends and report improvement opportunities
Qualifications
- Minimum 2 years of customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask and prioritize tasks under tight deadlines
- Strong problem-solving abilities with a customer-first mindset
- Availability to work flexible shifts including weekends if required
- High school diploma or equivalent; college degree preferred