Job Description
Join our dynamic team in the heart of New Orleans! Delta Solutions Group is seeking an enthusiastic Customer Service Specialist to deliver exceptional client experiences. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a vibrant workplace culture. If you thrive in fast-paced environments and possess outstanding communication skills, we want to meet you!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities for process improvements
- Contribute to team performance metrics
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving abilities
- Available for flexible shifts including weekends