Job Description
Join our dynamic team at TechFlow Solutions Inc. and start immediately! We're seeking a highly motivated Customer Service Specialist to support our rapidly growing client base in Los Angeles. This contract position offers competitive pay, flexible hours, and the opportunity to make an immediate impact in a fast-paced tech environment. If you're passionate about delivering exceptional customer experiences and thrive in deadline-driven settings, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues with accuracy and efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rates
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Experience in SaaS or tech industry preferred
- High school diploma or equivalent required