Job Description
Join our dynamic team at Indianapolis Tech Solutions and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional support to our growing client base. This full-time position offers competitive compensation, comprehensive benefits, and a supportive work environment. Perfect for career changers or those seeking immediate employment in Indianapolis's thriving tech sector. Apply today and start your new adventure tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve technical issues and provide product support
- Document interactions and maintain accurate records
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for response time and resolution
- Identify opportunities for process improvements
- Train new team members on customer service protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Excellent verbal and written communication skills
- Strong problem-solving abilities and empathy
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Basic technical troubleshooting knowledge
- Valid Indiana driver's license (if field support required)