Job Description
Join our dynamic team at Seattle Solutions Group in an immediate hire Customer Service Specialist role! We're seeking energetic professionals to provide exceptional support to our tech clients in downtown Seattle. This temporary position offers competitive pay, flexible scheduling, and potential for conversion to full-time. Work in a modern office with stunning city views and collaborate with industry leaders. If you thrive in fast-paced environments and excel at problem-solving, this is your opportunity to make an immediate impact!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM systems and knowledge bases
- Document interactions and maintain accurate case records in Salesforce
- Collaborate with Tier 2 support teams for complex escalations
- Meet/exceed KPIs for first-contact resolution and customer satisfaction
- Participate in daily team huddles and continuous improvement initiatives
Qualifications
- 1+ years of customer service experience in tech or SaaS environments
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to troubleshoot technical issues remotely
- Strong time management and multitasking abilities
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screening