Job Description
Join our dynamic team at Peak Performance Solutions and start working immediately! We're seeking a motivated Customer Service Specialist to support our expanding client base in Colorado Springs. This is a temporary position with potential for long-term growth. Enjoy competitive pay, flexible scheduling, and a collaborative work environment. If you're ready to hit the ground running and deliver exceptional customer experiences, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer calls and inquiries
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records
- Collaborate with cross-functional teams to address escalated concerns
- Adhere to company policies and service standards
- Process transactions and troubleshoot technical issues
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- Minimum 1 year customer service experience
- Strong verbal communication skills
- Ability to work in fast-paced environment
- Proficient with CRM software (e.g., Salesforce)
- High school diploma or equivalent
- Flexible availability including weekends
- Basic knowledge of Microsoft Office Suite
- Positive attitude with problem-solving mindset