Job Description
Join our award-winning team at Coastal Solutions Group as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional experiences to our clients in Virginia Beach's thriving tech sector. This full-time role offers competitive compensation, comprehensive benefits, and immediate start date for qualified candidates.
Coastal Solutions Group is a leader in digital transformation services, committed to innovation and employee growth. Our modern Virginia Beach campus features collaborative workspaces and cutting-edge technology. Enjoy flexible scheduling, professional development opportunities, and a supportive team environment focused on excellence.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with 95% accuracy
- Maintain detailed customer records in Salesforce CRM system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics including response time and resolution rate
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in tech or retail sector
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Available for flexible shifts including evenings/weekends
- Strong attention to detail and problem-solving abilities