Job Description
Immediate opportunity for a dynamic Customer Service Specialist in Jacksonville, FL! Join our award-winning team at NexGen Solutions and become the voice of our brand. We're seeking passionate individuals to deliver exceptional customer experiences while driving our mission forward. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply today to start your career journey with us!
Responsibilities
- Manage high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve complex customer inquiries with empathy and efficiency
- Utilize CRM systems to document interactions and track resolutions
- Collaborate with cross-functional teams to address escalated issues
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction metrics
- Support new product launches through customer education
Qualifications
- Minimum 2 years of customer service experience
- Proficiency in Salesforce or similar CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (degree preferred)
- Experience in SaaS or tech support highly valued
- Strong attention to detail and organizational abilities
- Valid Florida driver's license (required for occasional field visits)