Job Description
Immediate opportunity in Denver! Join our dynamic team as a Customer Service Specialist and start making an impact right away. We're seeking passionate individuals to deliver exceptional support experiences while advancing their careers in a fast-paced tech environment. Enjoy competitive benefits, flexible scheduling, and a collaborative culture that values innovation and growth.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve technical issues with accuracy and empathy
- Document interactions in CRM system with 99% data integrity
- Collaborate with engineering teams to escalate complex problems
- Meet/exceed monthly satisfaction score targets of 95%+
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional problem-solving and communication skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent (college preferred)
- Passion for technology and continuous learning