Job Description
Join our dynamic team at NextGen Solutions Inc. and launch your career immediately! We're seeking energetic Customer Service Specialists to support our rapidly expanding client base in San Diego. This is your chance to gain valuable experience in a fast-paced tech environment while enjoying competitive pay and flexible scheduling. No prior experience required – we provide comprehensive training!
Why join us?
- Immediate start date
- Comprehensive paid training
- Performance-based bonuses
- Modern downtown workspace
- Opportunities for permanent conversion
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document customer interactions in Salesforce database
- Collaborate with technical support teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in daily team huddles and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office suite
- Ability to work flexible shifts (including weekends)
- Strong problem-solving abilities
- Previous customer service experience a plus
- Must pass background check and drug screening