Job Description
Join our dynamic team at Urban Solutions Group and start your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional client experiences in Philadelphia's thriving business district. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in fast-paced environments and excel at problem-solving, apply today to join our award-winning customer service team.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Resolve billing, technical, and service issues using CRM systems
- Process orders, returns, and account modifications accurately
- Collaborate with sales and technical teams to address complex cases
- Maintain detailed customer interaction records in Salesforce
- Identify upsell opportunities based on customer needs
- Participate in daily team briefings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal and written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Availability for flexible shifts including evenings/weekends
- Philadelphia residency required (immediate hire focus)