Job Description
Join our dynamic Charlotte team immediately as a Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences in our fast-paced financial services environment. This urgent opening offers immediate onboarding for qualified candidates ready to make an impact. Enjoy competitive pay, comprehensive benefits, and a collaborative culture focused on professional growth.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues with first-call resolution
- Document interactions accurately in CRM system while meeting quality metrics
- Collaborate with cross-functional teams to resolve complex client needs
- Identify upsell opportunities to enhance client relationships
- Participate in ongoing training to maintain product expertise
Qualifications
- Minimum 1 year customer service experience in a B2B environment
- Proficient in CRM software (Salesforce preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- High school diploma or equivalent; college degree preferred
- Available for flexible scheduling including weekends
- Strong typing speed (45+ WPM) and computer literacy