Job Description
Join our dynamic team at Nexus Solutions Group and launch your career immediately! We're seeking motivated Customer Service Representatives to deliver exceptional client experiences in our fast-paced San Antonio office. This full-time position offers rapid onboarding and competitive compensation with growth opportunities. If you're ready to hit the ground running and thrive in a supportive environment, apply today!
Responsibilities
- Handle high-volume inbound/outbound calls and customer inquiries
- Resolve customer issues efficiently using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal communication and active listening skills
- Ability to multitask in fast-paced setting with minimal supervision
- Spanish bilingual skills strongly preferred
- Flexible availability including evenings/weekends as needed